FAQs & Policies
FAQs
Do you do pitching/hitting lessons?
We focus on strength, speed, and durability. Skill mechanics and some measurements happen with our trusted partners; we coordinate closely.
Can my athlete train in-season?
Yes - in-season maintenance tracks workload and keeps athletes fresh.
How soon will we see results?
Most athletes see measurable changes in 8-12 weeks with consistent attendance and recovery habits.
How do we communicate with coaches?
In-app messaging + periodic check-ins.
Membership Update FAQs
Why is PSP changing its membership structure?
We have updated our membership structure to make it more flexible, clearer, and more athlete-focused. Moving to weekly memberships with ACH billing allows us to simplify billing, reduce processing fees, and reinvest more directly into coaching, technology, and performance assessment.
What is changing with billing?
Memberships now bill weekly instead of monthly. All memberships run on a weekly, automatically renewing term. ACH (bank draft) is the only accepted payment method.
Why does PSP only accept ACH payments?
ACH billing allows us to significantly reduce processing fees compared to credit cards. This means more of your investment goes directly toward coaching, equipment, and athlete support.
When does my membership start?
Your membership will be activated only after the new Membership Agreement is signed via OpenSign and ACH payment information is entered and verified in the PSP Member App.
Can I cancel my membership?
Yes. Under the new agreement, members may cancel at any time with the required 28-day notice period.
What is the "initial payment" covering?
The initial payment covers your first week of training and the final 28 days required for cancellation notice.
What is Performance Assessment & Progress Measurement?
Performance Assessment & Progress Measurement is PSP's standardized system for objectively measuring athlete development over time.
How often are assessments included with my membership?
Assessment cadence depends on your membership tier. All memberships include an initial and exit Performance Assessment; advanced and elite memberships include additional progress measurements.
Can I change my membership level?
Yes. Members may upgrade or downgrade their membership. Upgrades take effect immediately upon payment; downgrades require 28 days notice.
What happens if I don't sign the new agreement by Monday?
If the new Membership Agreement is not signed and ACH payment is not set up by the deadline, your membership access may be temporarily paused until everything is completed.
I didn't receive the OpenSign email. What should I do?
Please check your spam or junk folder, confirm your email address in the PSP Member App, and contact member_support@parsonssports.net if you need the agreement resent.
Who do I contact if I have questions?
For membership, billing, or agreement questions, please contact member_support@parsonssports.net. You are also welcome to speak with any PSP coach or team member in the facility.