FAQs & Policies
FAQs
Do you do pitching/hitting lessons?
We focus on strength, speed, and durability. Skill mechanics and some measurements happen with our trusted partners; we coordinate closely.
Can my athlete train in-season?
Yes—in-season maintenance tracks workload and keeps athletes fresh.
How soon will we see results?
Most athletes see measurable changes in 8–12 weeks with consistent attendance and recovery habits.
How do we communicate with coaches?
In-app messaging + periodic check-ins.
Membership Update FAQs
Why is PSP changing its membership structure?
We’ve updated our membership structure to make it more flexible, clearer, and more athlete-focused. Moving to weekly memberships with ACH billing allows us to simplify billing, reduce processing fees, and reinvest more directly into coaching, technology, and performance assessment.
What is changing with billing?
Memberships now bill weekly instead of monthly
All memberships run on a weekly, automatically renewing term
ACH (bank draft) is the only accepted payment method
This creates a consistent cadence and reduces administrative complexity.
Why does PSP only accept ACH payments?
ACH billing allows us to significantly reduce processing fees compared to credit cards. This means more of your investment goes directly toward coaching, equipment, and athlete support. ACH is secure, widely used, and common for membership-based programs.
When does my membership start?
Your membership will be activated only after:
The new Membership Agreement is signed via OpenSign, and
ACH payment information is entered and verified in the PSP Member App
If either step is incomplete, training access may be temporarily paused.
Can I cancel my membership?
Yes. Under the new agreement, members may cancel at any time with the required 28-day notice period. This provides more flexibility than traditional fixed-term or monthly contracts.
What is the “initial payment” covering?
The initial payment covers:
Your first week of training, and
The final 28 days required for cancellation notice
This structure allows members to cancel at any time while ensuring continuity of training and operations.
What is Performance Assessment & Progress Measurement?
Performance Assessment & Progress Measurement is PSP’s standardized system for objectively measuring athlete development over time. It includes strength, speed, movement, and force metrics using industry-standard tools (including VALD equipment used in professional sports).
How often are assessments included with my membership?
Assessment cadence depends on your membership tier:
All memberships include:
Initial Performance Assessment at the start of membership
Exit Performance Assessment during the final 28 days after cancellation notice
Advanced Membership:
Includes quarterly progress measurements with expanded tools and support
Elite Membership:
Includes monthly (and upon-request) progress measurements with the highest level of monitoring and support
Can I change my membership level?
Yes. Members may upgrade or downgrade their membership:
Upgrades take effect immediately upon payment
Downgrades require 28 days’ notice and take effect after that period
During any notice period, you continue to receive the benefits of your current membership level.
What happens if I don’t sign the new agreement by Monday?
If the new Membership Agreement is not signed and ACH payment is not set up by the deadline, your membership access may be temporarily paused until everything is completed.
I didn’t receive the OpenSign email. What should I do?
Please:
Check your spam or junk folder
Confirm your email address in the PSP Member App
Contact member_support @parsonssports.net if you need the agreement resent
Who do I contact if I have questions?
For membership, billing, or agreement questions, please contact:
member_support @parsonssports.net
You’re also welcome to speak with any PSP coach or team member in the facility.